Payment errors generally occur when our third party payment processor, Bluesnap, is rejected by your bank. If you experience any issues while upgrading your account, you should contact your bank and guarantee that Bluesnap is not being blocked. Often times, this will resolve the problem.
If you’re paying via debit card, it’s always recommended that there are enough funds on your card to complete the transaction.
If you continue to experience any issues, please let our team know at firstname.lastname@example.org . We are always happy to help.